INTOS has been working for international airports worldwide since 1991 and acts as a true partner for its clients. We incorporate our knowledge and experience into standard and inventive customised products and services for airports. Ranging from space-saving and flexible counters for check-in, immigration, passport control and boarding to products for airport security and temporary, high-quality toilets. Purely customised, we also fit out shops and complete business class and first class lounges. Thanks to our experience and because we fulfil both the role of furnisher, main contractor and maintenance specialist in airport projects, we oversee these projects completely. This ensures a successful end result that contributes to an environment where both passengers and airport staff are at their full potential!
At an airport, it's all about creating the best passenger experience. Waiting times, service and atmosphere play an important role in that experience. Often industrial-looking equipment does not contribute to this. INTOS has extensive experience in creating enclosures and elements that do contribute to the passenger experience, within the applicable fire safety, sustainability and IATA standards, of course.
Upgrade passenger experience through complete furnishing solutions airports
Each airport is unique; from its location to surface area, passenger flow size and associated safety requirements. There are also recurring elements in the design at each airport. Such as creating atmosphere possible from the sense of place idea, facilitating activities to bridge waiting times and generate revenue and ensuring good hygiene as a service to all passengers. The weighting and combination of all elements makes each airport interior truly unique.
That uniqueness is entirely in keeping with INTOS' approach. Tailored to the needs, possibilities and requirements, we build or renovate terminal interiors including airline lounges, waiting areas, check-in halls, gaming areas, shops and catering facilities. We do this both with customised interiors and with standard products that are produced in series and therefore quickly. For example, our counters and security-related products. With these, we give the passenger experience a real upgrade!
Each area at an airport has its own role in guiding the flow of passengers properly and safely. Counters are supportive of that process and should therefore be fully adapted to the environment in which they are located. We offer a wide range of high-quality counters, both in functionality and design. From immigration desk to information desk to check-in desk and everything in between. And in terms of shape; from straight to oval and rotatable. Also consider a hybrid desk, which can serve both as a traditional check-in, but can also be used as a full self-service desk.
Besides INTOS' standard VCA** - Safety Checklist Contractors certification, which guarantees the safety and health of our colleagues, we are also fully familiar with International Airport Transportation Association (IATA) standards. As a result, we always take those standards into account in our fit-out proposals and products. Thus, our airport furnishings always comply with the latest requirements for airports.
Sustainability and circularity rightly play an increasingly important role in furniture and furnishing material choices, including in architects' designs for airports. Within all our projects, we think proactively about saving materials. Among other things, by making conscious and optimal material choices and facilitating reuse, maintenance and the modular construction of furniture. For instance, from a previous project, we transformed repossessed sofa counters into suitable check-in counters. In doing so, we avoid unnecessary waste of materials. This leads to a lower ecological footprint and potentially lower costs.
The realisation of our fitting-out projects at locations abroad is also sustainable. This is because INTOS always works with its own supervisor and a local assembly team. As a result, our entire team does not have to fly to the location and the local population also benefits. Also, after this cooperation, the local team can also carry out adjustments and maintenance at the airport under INTOS' guidance. This ensures local employment on the one hand and fast and cost-efficient execution on the other.
Roberto Costantini is project director at Gruppo ICM, a group of industrial companies particularly specialised in construction. He worked with INTOS in the expansion project for the Santiago International Airport in Capo Verde, for which INTOS supplied the check-in counters seven weeks after being commissioned.
"For us, the quality of the counters is very important. INTOS' clear communication, drawings and materialisation ensured that we started working with them with confidence. Now that the counters have been delivered and assembled, we can't help but conclude that INTOS is the specialised partner, which also has a flexible and fast approach."
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